Policies / FAQs
LEGAL DISCLAIMER
We must state that all items should be treated as entertainment purposes only and should never replace professional advice. I am here to guide you, but not take on the responsibility of your own life. Paths can change; we're in charge of our own destiny. No one can guarantee anything about your future 100%.
Herbs, seeds, oils, plants, henna, sprays, floor wash and all other ingredients are not for human consumption. Do not ingest any of our products. Loose Stones can be considered choking hazards. Keep away from children and pets.
For candles be sure to allow your candles to melt to full wax pool on the first burn, trim your wick after each use due to build up on wick, DO NOT burn candles for more than 4 hours at a time, NEVER leave your candle unattended, keep away from drafts!
SHIPPING INFORMATION
Shipping is through USPS and comes with a tracking number as well as notification when your item has shipped. All orders are packaged and shipped in the order that they are recieved. Custom orders can take anywhere between 3-7 business days to be created & completed depending on volume of custom orders. All orders are safely secured, wrapped, and packed by hand for safe delivery!
Local Delivery: Orders will be delivered in 1 business day! For Richmond & surrounding areas within a 30 mile radius. Be sure to leave your correct name, number, & full address!
For questions about orders and shipping email muvaaearthllc@gmail.com
COVID-19 MAY CAUSE DELAYS IN SHIPPING
Experiencing Trouble or Have a Question?
If you have any trouble with shipping or with your order please email Tia muvaaearthllc@gmail.com to address all problems!
RETURNS & EXCHANGES
Due to the nature of my products, I unfortunately can not except returns or exchanges at this time, especially for custom orders.
However, if I have made a mistake I will except returns or exchanges. Please let me know right away if there has been a problem with your order and I'll work quickly to correct it.
If you need help with making a selection you can always reach out (muvaaearthllc@gmail.com) & I will get back to you as soon as possible.